Shipping & Returns

Australia - $9 flat rate with complimentary delivery on orders over $200 AUD. There are two delivery options to choose from, Regular Post or Express Post. Please note, free shipping is always sent with Regular Post, if you require Express shipping please select this at checkout. Express Post is $15 flat rate. Our shipping partner is Australia Post.

New Zealand - $20 flat rate with complimentary delivery on orders over $250 AUD. There are two delivery options to choose from: DHL Express (2-10 business days) or Sendle DHL Global (10-28 business day)

International - Orders over $400 AUD will quality for free shipping. For orders under $400 AUD, we offer $45 AUD flat rate shipping. All orders are displayed and processed in AUD unless you select your currency from the currency converter in the main menu, in which case your order and shipping costs will display in your selected currency.

We pack and ship your order within 24 hours, except for when your order is received on a public holiday or weekend, where it will be processed the following day and the 24 hour period will apply from that business day. Once we have sent your order, you will receive an email with a tracking number.

There are two delivery options to choose from: DHL Express (2-10 business days) or Sendle DHL Global (10-28 business day).  Please note, free shipping is always sent with Sendle DHL Global. If you require Express shipping, which is the fastest and most secure option, please select this at checkout, noting an additional charge will apply. Both options are carbon neutral.

This applies to the following countries: Austria, Bangladesh, Belgium, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, The Czech Republic, Denmark, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Jersey, Republic of Korea, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Myanmar, Nepal, The Netherlands, Norway, Pakistan, Papua New Guinea, The Phillipines, Poland, Portugal, Romania, Republic of Serbia, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, USA, United Kingdom, Vatican City, Vietnam. Shipping costs for all other countries will be calculated by weight/location at checkout.

All ready stock items are processed on weekdays and will be dispatched within 24-48 hours (excluding weekends and public holidays) once order has been made. Some specialty or custom made items may take longer to ship.If you order a custom made item along with in stock item, your order will be shipped together when custom made item is ready. Please contact us if you want your packages to be shipped in multiple shipments, additional shipping fee will be applied.

Domestic deliveries have an approximate delivery time of 1-8 business days depending on your location. For international deliveries, please allow DHL Express 2-10 business days or Sendle DHL Global 10-28 business days.

Once your order has been dispatched, Alterreal will send you email updates so you know exactly when to expect.